Reference

Kebijakan Privasi untuk Akun Anda

We wrote this policy so you can see exactly what we collect when you open an account, verify a profile, or send a payment reference.

Data useCookie controlDANA records
ziatogelslot Kebijakan Privasi untuk Akun Anda
CONTACT ROUTES

How to Reach Us Fast

If you want to read, correct, or close part of the data we hold, contact us from the same email linked to your account.

Live Chat Use live chat when you need a quick answer about a stored email, a…
Email Request Send a message from your registered email if you want a copy of the…
Account Form Open the in-site form if you prefer a written trail.
HOW WE HOLD DATA

How We Handle Your Data

We handle privacy work in small steps so your data stays tied to the reason you shared it.

Account Data

We collect your name, contact details, login history, and the device type you use so we can verify access and…

Cookies

Cookies store session state, language choice, and security signals.

Device Checks

When you switch from mobile to desktop, we may note the device model and browser version.

Payment Records

For DANA, OVO, GoPay, and QRIS, we keep the reference number, status, and time stamp only.

Retention

We keep account and support records only as long as needed for operations, disputes, or legal duties.

Requests

To request a change, send us the exact field you want updated and the reason it matters.

Privacy Questions You Ask Most

These are the questions we answer most often about account data, cookies, payment records, and request handling. Each answer below stays within the data we use to run the site, verify access, and respond to you through the registered contact path. If your case is unusual, send it through support with your registered email, recent login detail, or the payment reference you want checked, and we will use the same policy rules when we reply.

We collect the name, contact details, login history, device data, and any information you add when you ask for support. We use it to verify access, answer your request, and keep the account traceable.

We keep the reference number, status, and time stamp from DANA, OVO, GoPay, or QRIS transfers. We do not store payment secrets we do not need, and we use the record only for reconciliation or support.

We keep it only for the period needed for account operation, dispute handling, support, or legal duty. When the reason ends, we remove it or turn it into an anonymised record.

Yes. Send the exact change you want from your registered email or the in-site form, and add a recent login or payment reference if we ask for confirmation. We process the request after verification.

No. Our cookies focus on session state, language choice, and security signals. They help us keep you signed in, remember the last confirmation step, and notice unusual access without storing more than needed.

Only staff who need it for support, account checks, security, or payments can access it, and they work under the same policy rules. We do not release it to unrelated parties unless law requires it.